​Terms & Conditions

Compex Terms & Conditions

Shipping & Delivery

Standard shipping cost $15 + tax.

Orders must be received by 3:00 pm EST Monday – Friday to be shipped the same day. Orders placed after this time or on weekends and statutory holidays will be shipped the next business day.

No P.O. Boxes please. Physical Addresses Only!

Shipping Outside Canada

We do not ship to other countries.

 

Privacy & Security

Collection of Your Personal Information

What information do we collect?

The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. .

 

Where do we collect the information?

There are three areas on our site where we collect the personal information:

- the Check Out page

- Email Promotion List

- Warranty registration section

 

What do you do with the information?

Once we have collected the above information, it is used to process orders, to communicate with you about your order, and to provide future notification to you of special offers or promotions. We also use it to improve our website. We may provide statistical information about buying patterns and traffic patterns to others, but this data does not include any personal information.

 

How and why do we use "Cookies"?

"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that Compex.info uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.

 

However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, cannot be addressed here. Please realize, if you choose to disable the "cookies" we will not be able to personalize your experience with us at compex.info nor can we guarantee a complete login, registration or shopping experience.

 

Receiving Email Promotions and Information From Compex.info

 

We periodically send emails to our customers to help keep you informed of new products, features and/or special promotions. In every email that we distribute, we include instructions on how to remove [unsubscribe] your email address from the distribution list.

 

Secure Credit Card Transaction Processing

 

Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure web page to a secure application on our server. Once on our server, your credit card number is saved only long enough for us to process and approve the transaction. During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. Because SSL encryption slows down a web site, it is only used in the final stage of ordering, before and after you enter your credit card information. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.

 

Acceptance of Privacy Policy Terms & Conditions

 

By using our web site, you consent to the collection and use of this information by Compex.info. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our policies.

 

90-Day Money Back Guarantee

 

Quite simply, we want your purchase to work for you. Our no-risk, unconditional 90-Day Money-Back Guarantee allows you ample time to see if your investment in your health is doing the job you expect and deserve. If, after trying the product within this time frame, you are not completely satisfied, you may exchange the item or return the product for a refund of the full purchase price (minus shipping & handling).

 

Returns & Exchanges

 

If you would like to return or exchange an item you ordered, please email canada.orders@djoglobal.com for RA# and return instructions or check our after sales policy here. If you return any item(s), please ship your items postage-paid, insured, with a tracking number. Allow 2-3 business days for processing, once your item is received. The RA# (Return Authorization Number) must be marked clearly on the exterior of the package in order for the refund to be issued promptly. Unfortunately, we cannot refund shipping and handling charges or return postage.

If you exchange your item(s), please return the item(s) using an insured and/or traceable service. Your exchange will be processed within 7-10 business days. If the exchange is due to an incorrect ordering procedure for the customer, the customer is responsible for shipping charges for the exchanged item. If the exchange is due to an incorrect ordering procedure by Copex.info, there will be no shipping charge required.

 

 

Compex Warranty

 

The Compex electrostimulation devices are covered by a 2 year warranty. For extended warranty 2+1, please register here.

For repairs during the warranty period please email the Customer Services Department directly on canada.orders@djoglobal.com or click here for our after sales policy and forms